Terms of use

1. Agreement to these terms

These Terms of Use ("Terms") govern your access to and use of the website operated by Raka Healthcare Marketing ("Raka," "we," "us," or "our"), including any content, forms, and booking or payment links made available through the site.

By accessing or using the site, you agree to these Terms. If you do not agree, you must not use the site. If you are using the site on behalf of a company or other organization, you represent that you have authority to bind that entity to these Terms.

2. Website terms vs consulting agreements

The site describes strategic healthcare marketing consulting services. A professional engagement, deliverables, fees, confidentiality, intellectual property, and liability for services are governed by separate written contracts (for example, a master services agreement, proposal, or statement of work) agreed between you and Raka. If there is any conflict between these Terms and a signed services agreement, the services agreement prevails for that engagement.

3. No medical, legal, or regulatory advice

Nothing on this website constitutes medical advice, legal advice, regulatory advice, or a recommendation regarding compliance with healthcare, pharmaceutical, advertising, or privacy laws in any jurisdiction. Marketing and communication strategies must be reviewed by your qualified internal and external advisors against your products, markets, and obligations. See also our Disclaimer.

4. Intellectual property

Unless otherwise indicated, the site and its content — including text, graphics, logos, layout, and design — are owned by Raka or its licensors and are protected by intellectual property laws. You may view and print a reasonable number of copies for your internal business use in evaluating whether to engage Raka. You may not copy, modify, distribute, sell, lease, scrape, reverse engineer, or create derivative works from the site or its content without our prior written consent, except as permitted by applicable law.

5. Acceptable use

You agree not to:

• Use the site in any way that violates applicable law or infringes others' rights;
• Attempt to gain unauthorized access to our systems, accounts, or data;
• Interfere with or disrupt the site, servers, or networks (including by transmitting malware or conducting denial-of-service attacks);
• Use automated means to access the site in a manner that imposes an unreasonable load or bypasses technical restrictions;
• Harvest or collect personal information about others without appropriate authority.

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a risk to the site or other users.

6. Third-party links and services

The site may link to third-party tools (such as scheduling or payment providers). Those services are governed by their own terms and privacy policies. We are not responsible for third-party content, products, or practices.

7. Disclaimer of warranties

The site and all content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law.

We do not warrant that the site will be uninterrupted, error-free, or free of harmful components, or that any content is complete, current, or suitable for your specific situation.

8. Limitation of liability

To the maximum extent permitted by applicable law, Raka and its directors, officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of or inability to use the site, whether based on contract, tort (including negligence), strict liability, or any other theory, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our aggregate liability for any claims arising out of or related to the site (other than liability that cannot be excluded by law) shall not exceed the greater of (a) one hundred Australian dollars (AUD $100) or (b) the amounts you paid to Raka specifically for website-related services in the twelve (12) months before the claim (if any). Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for gross negligence or willful misconduct where such limits are prohibited).

9. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Raka and its personnel from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your misuse of the site, violation of these Terms, or infringement of third-party rights.

10. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. Subject to mandatory consumer or other protections in your jurisdiction, you agree that the courts of New South Wales, Australia, have non-exclusive jurisdiction over disputes arising from these Terms or your use of the site. Disputes relating to paid consulting services may be subject to different dispute resolution provisions in your services agreement.

11. Changes

We may modify these Terms at any time by posting the updated version on this page and updating the "Last updated" date. Your continued use of the site after changes become effective constitutes acceptance of the revised Terms, except where applicable law requires additional notice or consent.

12. General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. Failure to enforce a provision is not a waiver. These Terms constitute the entire agreement between you and Raka regarding use of the site (excluding separate services agreements).

13. Contact

Questions about these Terms: hello+healthcare@getraka.co.

Related: Privacy policy · Disclaimer.